Delivery & Courier Terms

Last updated October 29, 2026

Accepting a job

We accept a delivery only after confirming item type, origin and destination, pickup and delivery windows, quoted price, and service terms.

Packaging and labeling

You are responsible for packaging and labeling items appropriately for transport.

Proof of delivery

Proof of pickup and delivery is recorded for each job.

Delays, failed delivery, damage, or loss

Report any issue promptly. Redelivery, waiting time, cancellation, and claims terms are set out in your written quote or route agreement.

Medical courier work

Healthcare-related work begins only after a written agreement and all handling, training, insurance, and privacy requirements are confirmed.

Service Notes

Pricing and mileage are listed per service. Notary pricing is quote-based because fees, travel, document count, and signing requirements may vary. Courier mileage refers to the service-area distance stated; additional mileage and stops are charged separately where applicable.

All services are subject to scheduling, service-area coverage, and item eligibility.

Courier pricing is a starting rate for the mileage or route terms shown. Any extra mileage, stops, waiting time, parking, tolls, or special handling should be confirmed before dispatch.

Medical items must be properly packaged and documented by the sender. Service is subject to applicable laws, handling requirements, and the courier’s approved capabilities.

Notary services do not include legal advice or document preparation. Notarizations are performed only when legally permitted and all required conditions are met.

Questions

NovusPointe Consulting and Management Group Inc., 2000 Park Street, Suite 101, Columbia, SC 29201. 1-833-805-4160 · info@novuspointegroup.com.