Frequently asked questions

NovusPointe is a Columbia, South Carolina-based consulting and management company offering business support, real estate consulting, notary services, courier solutions, and related professional services.

We work with entrepreneurs, small businesses, established organizations, property owners, investors, individuals, and organizations needing delivery or document services.

Our business address is 2000 Park Street, Suite 101, Columbia, SC 29201. Contact us before visiting to arrange an appointment.

Our service area depends on the service requested. Contact us to confirm coverage, travel fees, and availability for your location.

Call 1-833-805-4160, email info@novuspointegroup.com, or visit www.novuspointegroup.com.

Virtual or telephone consultations may be arranged depending on the service. Ask about available meeting options when scheduling.

Hours and appointment availability may vary. Please call or use our website to request current hours and schedule an appointment.

Contact us by telephone or email, or use the booking options available on our website. Share the service needed, your location, and preferred date.

A free business assessment is among our planned service offerings. Contact us to confirm current availability and what it includes.

Pricing depends on the selected service and its scope. Published prices, where available, are starting points; additional filing, travel, rush, mileage, or third-party fees may apply.

Yes. For complex projects, recurring deliveries, and contractual work, request a tailored quote outlining the proposed scope and fees.

Payment requirements vary by service. Your quote, checkout page, or service agreement should identify any deposit or advance payment required.

Available payment methods will be shown during checkout or communicated when invoiced. Please confirm payment options before booking.

Contact us as soon as possible. Any applicable cancellation, rescheduling, or refund terms will be stated in the relevant service agreement or published policy.

A receipt or invoice can be requested for your records, and online payment confirmations may be provided through the checkout system.

Services may include startup guidance, business strategy, formation support, operational planning, administrative setup, and business process improvement.

Yes. We can assist with startup planning, entity registration support, document preparation coordination, and guidance on common setup steps.

We offer administrative consulting for business changes and conversions. Requirements, state fees, and the need for licensed legal or tax advice depend on your circumstances.

We can provide EIN application guidance. An EIN is available directly from the IRS at no charge; any NovusPointe fee is for optional assistance, not an IRS issuance fee.

We can provide document support and templates where appropriate. Documents requiring legal advice or legal review should be handled by a qualified attorney.

We offer registration assistance and guidance. Registration on SAM.gov itself is free; any consulting fee is separate from the government registration.

QuickBooks setup and ongoing bookkeeping support are among our listed services. Contact us to discuss your needs and confirm the current package.

Website design and business setup support may be available. We can discuss website goals, functionality, and project scope during a consultation.

Availability of tax preparation depends on qualified personnel and the engagement. General consulting is not a substitute for advice from a licensed attorney, CPA, or other appropriately credentialed professional.

Services include real estate consultations, investment analysis, market analysis, rental strategy, property management consultations, and related planning support.

We can provide educational consultations about the buying process, preparation, and questions to ask relevant licensed professionals.

We can review client-provided information, market assumptions, rental scenarios, and investment considerations. Results are estimates, not guarantees.

We offer property management consulting. Any hands-on leasing, brokerage, or regulated property management activity is subject to applicable licensing and service availability.

Our listed offering is consulting, not a representation that we act as a licensed brokerage. We will clarify whether a requested activity requires a licensed real estate professional.

Our service categories include general, mobile, specialized, and contractual notary services, subject to notary authorization and availability.

Mobile notary appointments may be arranged at eligible locations. Travel charges and scheduling requirements should be confirmed in advance.

Bring a current, acceptable government-issued photo ID and the document requiring notarization. We will confirm identification and signing requirements before the appointment.

Do not sign in advance when the notarial act requires signing or acknowledgment in the notary’s presence. Ask for instructions before your appointment.

No. A notary who is not a licensed attorney cannot provide legal advice or select legal forms for you.

Business and real estate signing packages are listed service categories. Scope, eligibility, and pricing are confirmed before booking.

Service options include local, same-day, rush, dedicated direct delivery, scheduled business pickups, and airport or cargo pickups, subject to availability.

Fees depend on the delivery type, included mileage, extra distance, additional stops, and special handling. Request a quote before dispatch.

Yes, these are listed service options. Actual pickup and delivery windows depend on dispatch capacity, distance, and conditions.

Yes. Weekly, monthly, or dedicated business routes may be arranged under a custom service agreement.

Listed services include routine medical deliveries, specimen transport, STAT deliveries, pharmacy deliveries, and medical equipment delivery.

Potentially, when the item, packaging, handling requirements, applicable rules, and service capabilities permit. Contact us before arranging regulated or temperature-sensitive shipments.

We aim to use appropriate confidentiality and safety practices. Any required HIPAA, OSHA, training, chain-of-custody, or contractual requirements should be reviewed and confirmed for the specific engagement.

Special scheduling may be possible. Call to confirm availability and any additional charges.

We may decline unsafe, unlawful, improperly packaged, restricted, or otherwise unsuitable shipments. Disclose the shipment type when requesting a quote.

We handle client information for the purpose of delivering requested services and aim to use appropriate safeguards. Please review the published privacy policy for specific practices.

Some consulting, ongoing, or specialized services require a written agreement describing scope, fees, responsibilities, and other terms.

No. Consulting can help with preparation and planning, but government approvals, financing decisions, business outcomes, and investment returns cannot be guaranteed.

Call 1-833-805-4160 or email info@novuspointegroup.com with your name, service date, and a description of the issue so the team can review it.

Refer to the policies and terms published on www.novuspointegroup.com or request a copy before purchasing a service.

Business and startup consulting, real estate and property management consulting, government contracting readiness, notary and mobile notary, courier and delivery, medical courier, administrative and document support, and custom consulting. See all services.

No. We do not guarantee grants, loans, registrations, contract awards, funding, or business results.